Doing things right the first time – literature review

Quality is free, what costs money is defects- all the activities resulting from not doing things right the first time. It is always cheaper and efficient to do things right the first time

Doing things right the first time(DRIFT)/Zero defect(ZD)

Doing things right the first time (DRIFT)/Zero defect(ZD)¬†was coined was Philip Crosby in his book Quality is free. According to him Quality is free, what costs money is defects- all the activities resulting from not doing things right the first time. It is always cheaper and efficient to do things right the first time[1]¬†Crosby’s response to the quality crisis was the principle of “doing things right the first time” (DRIFT). Continue reading “Doing things right the first time – literature review”